How Popular Is Working From Home?

In our ‘What Contact Centres Are Doing Right Now’ 2022 survey report, sponsored by NICE, we asked 294 contact centre professionals ‘On Average, How Often Do Your Home Workers Work From Home?’

On Average, How Often Do Your Home Workers Work From Home?

Time Worked From Home	Response %
100% Of Their Time (e.g. Work From Home 5 Days a Week)	23.1%
80% (e.g. 4 Days a Week at Home, 1 Days in the Office)	16.3%
60% (e.g. 3 Days a Week at Home, 2 Days in the Office)	18.7%
40% (e.g. 2 Days a Week at Home, 3 Days in the Office)	15.7%
20% (e.g. 1 Day a Week at Home, 4 Days in the Office)	7.8%
We Don’t Have Home Workers	18.4%

Working From Home Remains Popular

With the push for remote working in 2020, which continued for much of 2021, both employees and
contact centre management have seen the benefits and challenges of remote working.

Our results show home working remains a popular choice, with 81.6% of contact centres continuing to allow employees to work from home at least some of the time.

58.1% of contact centres have people working from home for over 60% of the week, and 23.1% allow their home workers to work from home 100% of the time.

When compared to just 18.4% of contact centres who said they don’t have home workers, remote working may be here to stay.

This survey was done in partnership with NICE

Related Research

To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:

You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:

For more great information check out our other Contact Centre Research

Author: Robyn Coppell

Published On: 26th Jan 2023 - Last modified: 10th Oct 2023
Read more about - Contact Centre Research, benchmarking, Homeworking, NICE, Polls, survey