Remote Workers Are Struggling to Find a Work/Life Balance Related Articles The Ultimate Guide to Telecommuting and Improving Work–Life Balance How to Connect In-Office and Remote Workers Struggling to Focus at Work? It Could Be ‘Pandemic Brain’ How to Monitor Home Workers and Keep Remote Teams Productive © MclittleStock-Adobe Stock-328481637 295 Filed under - Contact Centre News, 8x8, Coronavirus British employees working from home due to COVID-19 are overloaded with digital tools and it’s impacting their ability to switch off, according to the findings of a new study by 8×8. Almost half (42%) feel more stressed and overwhelmed than when in the office, blaming too many apps, a blurring of the lines between work and home life and difficulty unplugging. The research, which surveyed 1,000 people working full-time from home since the pandemic hit, raises concerns about the mental state of the workforce as the country enters month three of enforced work from home (WFH). It also highlights the continuing need for employers to ensure staff at risk of burnout are properly supported. Blurred Lines A blurring of the lines between personal and professional life (40%) and an inability to unplug from the ‘always on’ virtual working day (38%) were among the most commonly cited reasons for increased anxiety levels among the UK’s home workers, while over a third (36%) believe they are using too many different tools for workplace communication. The difficulty separating work from home is being driven by a majority using personal devices (67%) and personal communication apps (55%) for work purposes, so it’s no surprise almost a fifth (18%) claim they are putting in longer hours since the move to home working. Morgan Watts, Head of IT at 8×8, says: “In the rush to equip teams for remote work, businesses may be guilty of overwhelming their employees with too many different new tools, or failing to clearly outline what is and is not approved for use.” “The saying goes: ‘tidy desk tidy mind’, and this is as true in the virtual office space as it is in the physical. Businesses can help clear digital desktops by minimizing the number of platforms employees are expected to use to collaborate and discouraging personal communication apps for work purposes.” “This clear line of separation will make it easier to shut down and encourage a healthier work/life balance at a time when it’s needed most.” Digital Tool Overload and the Cyberthreat A majority (62%) of those surveyed say they are now using more digital apps and tools in their jobs. 42% use between 6 and 15 different apps and platforms during their working day, while a small minority use between 16 and 20 (2%) or even more (1%). This digital tool overload can increase the threat of cyberattack, according to Morgan Watts, Head of IT at 8×8: “Working from home introduces cybersecurity gaps, but ensuring a streamlined system of fewer strictly approved tools will mitigate risk by shrinking the potential attack area.” “With no end in sight for home working, businesses should now be considering long-term solutions that keep their staff not only productive but also secure.” Kindness in Isolation With “kindness” as the theme for Mental Health Awareness Week this week, it is fitting that many employees have responded to lockdown by taking a more caring approach with their colleagues: 31% say co-workers are taking more time to check in on how they are feeling 25% say co-workers are more likely to offer to help to one another 24% say we have talked more as a company about mental health and well-being And even though teams are physically apart, the use of remote working tools like video meetings has made many feel closer together – a fifth (20%) say they now know their co-workers better on a personal level. A Flexible Future The findings point to a more flexible future of work post-corona as attitudes shift. Over half (55%) believe their employer will offer more flexible working after COVID-19, and 7% think they will even go a step further and introduce full-time remote working. While the majority (58%) of respondents either never or rarely worked from home before the pandemic, there now seems a growing desire to change the status quo with 74% indicating they want more flexibility: 31% say they would like to work remotely once or twice a month 17% once a week 10% more than once a week 16% all the time This is no surprise, considering 40% say working from home in the last couple of months has positively changed their perception of how productive they can be. Author: Robyn Coppell Published On: 26th May 2020 Read more about - Contact Centre News, 8x8, Coronavirus Recommended Articles The Ultimate Guide to Telecommuting and Improving Work–Life Balance How to Connect In-Office and Remote Workers Struggling to Focus at Work? It Could Be ‘Pandemic Brain’ How to Monitor Home Workers and Keep Remote Teams Productive Related Reports Guide: Contact Center Buyer's Guide Report: 2030 Customer Experience Vision eBook: Embracing eXperience Communications as a Service (XCaaS) eBook: The Real Costs of Doing Nothing Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter