This week we bring you the first cheat sheet in a new series of downloadable training materials.
This training will help you to
- Build rapport
- Inspire customer confidence
- Adjust your style to match your customer
Click here to download the Building Great Rapport cheat sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
- Handling Difficult Customers
- Effective Questioning
- Emotional Intelligence
- Closing Techniques
- Effective Sales Questioning
- Handling Customer Objections
- Building Great Rapport
- Coaching
- Creating Advocates
- Influence
- Managing Performance
- Motivating Teams
Author: Jo Robinson
Published On: 13th Mar 2013 - Last modified: 7th Dec 2023
Read more about - Essential Call Centre Tools, Cheat Sheet, Downloads, Printable, Rapport, Rob Wilkinson, Training
