This week we launch the second series of downloadable training materials, a cheat sheet on closing techniques.
This training module will help you to:
- Use a couple of closing techniques
- Make recommendations with confidence
- Use benefits to encourage a customer to buy
Click here to download the Closing Techniques Cheat Sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
- Handling Difficult Customers
- Effective Questioning
- Emotional Intelligence
- Closing Techniques
- Effective Sales Questioning
- Handling Customer Objections
- Building Great Rapport
- Coaching
- Creating Advocates
- Influence
- Managing Performance
- Motivating Teams
Author: Jo Robinson
Published On: 4th Apr 2012 - Last modified: 7th Dec 2023
Read more about - Essential Call Centre Tools, Cheat Sheet, Downloads, Printable, Rob Wilkinson, Staffing, Telesales, Training
