Training Cheat Sheet – Emotional Intelligence Related Articles Training Cheat Sheet - Handling Difficult Customers Training Cheat Sheet - Effective Questioning Training Cheat Sheet – Handling Customer Objections Training Cheat Sheet – Building Great Rapport © Roman Motizov - Adobe Stock - 296204840 26,636 Filed under - Essential Call Centre Tools, Angry Customers, Call Handling, Cheat Sheet, CX, Downloads, Empathy, Printable, Rob Wilkinson, Staffing, Training This week we launch the final cheat sheet in the series of downloadable training materials on Emotional Intelligence. This training module will help you to: Recognise and manage your own emotions Motivate yourself Recognise and understand the emotions of others Manager the emotions of others Click here to download the Emotional Intelligence Cheat Sheet. These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre. This has kindly been supplied by Rob Wilkinson Training Cheat Sheet – Emotional Intelligence in Printable Word Format Version: 4 Date Added: 8th June 2022 File Type: .docx File Size: 34 KB Category: Tools Download Link: Download The other modules are also available to view: Handling Difficult Customers Effective Questioning Emotional Intelligence Closing Techniques Effective Sales Questioning Handling Customer Objections Building Great Rapport Coaching Creating Advocates Influence Managing Performance Motivating Teams Author: Jo Robinson Published On: 18th Jan 2012 - Last modified: 7th Dec 2023 Read more about - Essential Call Centre Tools, Angry Customers, Call Handling, Cheat Sheet, CX, Downloads, Empathy, Printable, Rob Wilkinson, Staffing, Training Recommended Articles Training Cheat Sheet - Handling Difficult Customers Training Cheat Sheet - Effective Questioning Training Cheat Sheet – Handling Customer Objections Training Cheat Sheet – Building Great Rapport Related Reports Guide: Five Steps to Mastering Conversation Intelligence White Paper: Counting the Cost of CX for Financial Services Contact Centers Webinar Replay: How to Excel at Managing and Exceeding Customer Expectations White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX 4 Comments i’m currently doing a course in call centre operations, and your material has helped me so much in understand the relationship between customer and sales person. thank you very much!:) Debbie 12 Dec at 13:10 Great info! Thanks a lot! Ed R. 10 Feb at 03:49 Fantastic and I liked the way each section was broken down and real examples of questions rather than just waffle! Lorraine 22 Jul at 12:02 Very nice Khalid 13 Feb at 19:56 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter