This week we launch the final cheat sheet in the series of downloadable training materials on Emotional Intelligence.
This training module will help you to:
- Recognise and manage your own emotions
- Motivate yourself
- Recognise and understand the emotions of others
- Manager the emotions of others
Click here to download the Emotional Intelligence Cheat Sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
- Handling Difficult Customers
- Effective Questioning
- Emotional Intelligence
- Closing Techniques
- Effective Sales Questioning
- Handling Customer Objections
- Building Great Rapport
- Coaching
- Creating Advocates
- Influence
- Managing Performance
- Motivating Teams
Author: Jo Robinson
Published On: 18th Jan 2012 - Last modified: 7th Dec 2023
Read more about - Essential Call Centre Tools, Angry Customers, Call Handling, Cheat Sheet, CX, Downloads, Empathy, Printable, Rob Wilkinson, Staffing, Training
i’m currently doing a course in call centre operations, and your material has helped me so much in understand the relationship between customer and sales person.
thank you very much!:)
Great info! Thanks a lot!
Fantastic and I liked the way each section was broken down and real examples of questions rather than just waffle!
Very nice