The UK National Contact Centre Conference

Date: 02 October, 2024

Location: QEII Centre, Broad Sanctuary, Westminster, London, SW1P 3EE

The contact centre is the beating heart of an organisation. It’s where the magic happens that results in customer delight and loyalty.

From powerful insights found within the fabric of the operation, to the incredible talent engaging with customers every day, to the business leading attitudes to diversity and colleague engagement, the contact centre has the strategic value to transform business success.

Bring on the 2024 UK National Contact Centre Conference where we will give you stories and insights to help you build a narrative to demonstrate the true value of your operation.

You’ll hear from award-winning contact centres such as British Gas, BT, IKEA, Specsavers, TSB and TUI as they share what they are doing to deliver exceptional customer experiences, better support their colleagues and the impressive impact they are having on their businesses.

As well as a strong line-up of industry leaders, you can expect the latest insights from CCMA Research Director, Stephen Yap as he challenges societal thinking on the demise of customer service, and a keynote that will make you stop and think.

Of course, there’s also lots of opportunity for networking with your industry peers and to meet some of CCMAs partners to find out how they can support you on your road to excellence.

Author: Guest Author