Recorded Webinar: 7 Ways to Improve Quality in the Contact Centre Related Articles Call Centre Quality Assurance: How to Create an Excellent QA Programme Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques Podcast: How to Extract More Value From Your Contact Centre Quality programme Recorded Webinar: Proven Ways to Drive up Contact Centre Quality 921 Filed under - Recorded Call Centre and Customer Experience Webinars, Scorebuddy The quality of your calls, emails and web chats has a major impact on customer satisfaction. In this webinar we look at how you can transform your quality programme to improve customer satisfaction and change advisor behaviours. Topics Discussed Changing advisor behaviours Driving Strategic Change Quality Metrics Correlating NPS and QA Scoring What is your QA Data Trying to Tell You? Avoiding the quality ‘box ticking’ exercise The role of Analytics Use of technology Top tips and Questions from the audience Panellists Justin Robbins Call Centre Consultant Derek Corcoran Scorebuddy Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Scorebuddy Author: Rachael Trickey Published On: 12th Jan 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Scorebuddy Recommended Articles Call Centre Quality Assurance: How to Create an Excellent QA Programme Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques Podcast: How to Extract More Value From Your Contact Centre Quality programme Recorded Webinar: Proven Ways to Drive up Contact Centre Quality Related Reports White Paper: Counting the Cost of CX for Financial Services Contact Centers White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter