Knowledge doesn’t simply come from books. Technology can also be empowering, giving contact centre managers the opportunity to gather a variety of information.
In this webinar, we will discuss how the contact centre can work more effectively with the introduction of a knowledge management system.
Implementing this business tool need not be a chore, instead we encourage you to consider the benefits that it can bring to your contact centre.
Topics Discussed
- Introducing a Knowledge Management system
- How Knowledge Management can improve customer service
- Providing a consistent customer experience
- How to support advisors
- Keeping the system updated
- The cost savings and other benefits
- Top Tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by 8×8
Author: Rachael Trickey
Published On: 26th Nov 2017 - Last modified: 27th Nov 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, 8x8, Peter Massey
