Recorded Webinar: The Best Ways to Handle Webchat Related Articles How to Handle Multiple Chat Conversations Effectively Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre Recorded Webinar: Best Practices for Voice, Email and Webchat Recorded Webinar: Best Practices in Call Quality Monitoring 970 Filed under - Recorded Call Centre and Customer Experience Webinars, Aruf Khan, Nexidia, NICE Web chat has taken off as the channel of choice for many contact centres. But it requires a different skill set and different techniques to make it work effectively. In this webinar we look at the best ways to improve the handling of web chats in the contact centre. Topics Discussed The best Operating Hours Identifying and Greeting Customers Using Canned Responses Building rapport over Web Chat Personalizing Chat Dealing with Complex Enquiries Multichannel – Joining Web and Phone Calls Quality Scoring of Web Chats Web Chat Technology Panellists Neil Martin The First Word Aruf Khan NICE Nexidia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia Author: Megan Jones Published On: 24th Oct 2017 - Last modified: 26th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Aruf Khan, Nexidia, NICE Recommended Articles How to Handle Multiple Chat Conversations Effectively Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre Recorded Webinar: Best Practices for Voice, Email and Webchat Recorded Webinar: Best Practices in Call Quality Monitoring Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter