The Top Contact Centre Events and Conferences in Europe for 2024

Enghouse Interactive has handpicked the essential contact centre conferences to attend in Europe for 2024.

If you’re reading this, clearly you’re committed to staying ahead in the contact centre industry.

One of the most transformative trends we’re seeing today is how AI is reshaping the landscape – think AI-driven voice chat-bots taking over traditional IVRs, or new tools that enhance agent efficiency through automated conversation summaries and proactive action prompts.

When it comes to gathering such insights and networking to truly leverage these innovations, conferences and industry events are the key.

Let’s dive in!

1. Contact Centres in Financial Services Summit

• When – 11th July, 2024 from 09:00 – 16:30
• Where – Congress Centre, 28 Great Russell Street, London, United Kingdom
• What to Expect – Attendance from various stakeholders in the financial services industry discussing digital transformation, customer-centric strategies, compliance and security, and data analytics and insights with a fresh outlook on financial services connect with their customers.
• How to Register – Head here for details, and keep watching the space for more information on the 2024 edition.
• Tickets and Pricing – Second Release Standard Ticket – £429 + VAT

2. Customer Experience Management Summit

• When – 25th and 26th September, 2024
• Where – Vienna
• What to Expect – A platform to explore innovative strategies, best practices, and technologies aimed at delivering exceptional customer experiences across various touchpoints and channels and some insightful speakers
• How to Register – Register here
• Tickets and Pricing –Solution Providers and Consultants: EUR 4200 (VAT inclusive), Industry Professional: EUR 2754 (VAT inclusive)

3. CCW, Europe

• When – 07th to 09th October 2024
• Where – The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre
• What to Expect –
  • A premier event dedicated to customer service, contact centre solutions, and customer experience management.
  • A platform for professionals, industry leaders, solution providers, and experts to gather, exchange ideas, and explore the latest trends, technologies, and strategies shaping the customer contact landscape.
  • 100+ industry experts sharing their knowledge and solutions through case studies and more.
• How to Register – Register here
• Tickets and Pricing –Solution Providers and Consultants: EUR 4200 (VAT inclusive), Industry Professional: EUR 2754 (VAT inclusive)

4. CX Solutions Summit

• When – 17th October 2024
• Where – Hilton London, Canary Wharf
• What to Expect –
  • One-to-one business meetings, interactive sessions, and networking opportunities with CX managers and customer services specialists.
  • Opportunities to manage and combat challenges in the sector of CX
  • Personalized meetings in private business stands
• How to Register – Book a slot for the event here

5. Call and Contact Centre Expo

• When – 27th and 28th November, 2024
• Where – ExCeL London, London, United Kingdom
• What to Expect –
  • Professionals, experts, vendors, and thought leaders from across the globe to discuss the latest trends, innovations, and best practices in customer service and contact center management.
  • Live demos of the latest technology and leading companies showcasing the industry’s finest solution-led products and services.
• How to Register – Use this link and be informed as soon as registrations open!

We hope you have shortlisted a couple of events from this list in your quest to improve customer experience.

This blog post has been re-published by kind permission of Enghouse Interactive – View the Original Article

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Author: Enghouse Interactive