Date: 29 – 30 April 2025
Location: Hyatt Regency La Jolla, San Diego
Reuters Events: Customer Service & Experience West brings together 250+ senior executives from the world’s most recognizable brands as peers to take a collective leap forward in strategy, technology, and customer-centricity.
#CSX25 is the crucible for you to redefine strategies, embrace transformative technologies, and cultivate the customer-centric ethos needed to exceed your customer’s expectations in 2025.
Reuters Events is set to host a revolutionary conference that promises to reshape the landscape of customer service and experience.
The Customer Service and Experience West 2025 conference, scheduled for April 29-30 in San Diego, will provide concrete, implementable strategies for businesses looking to adapt to the evolving needs of customers and a new generation of service agents.
In an era where customer expectations are rapidly changing, this conference stands out by offering practical solutions rather than abstract concepts. Attendees will gain insights from real-world case studies, learn how to reset benchmarks for the new era, and discover innovative ways to reconnect with their customers’ voices.
The conference will feature over 30 live panels, interviews, presentations, and interactive roundtable discussions led by industry peers. This unique format allows attendees to benchmark their strategies against today’s most recognizable brands and gain actionable insights to transform their customer service approach.
Author: Guest Author
Reviewed by: Robyn Coppell
Published On: 10th Feb 2025 - Last modified: 19th Mar 2025
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