The Top Contact Centre Events and Conferences in the USA for 2024

Enghouse Interactive have curated a list of the top contact centre events and conferences happening in the USA in 2024.

With 58% of customers in the US willing to pay more for a good experience, it’s only natural for users to switch to brands with less friction when attending to customer needs.

So, to avoid losing customers, boost revenue, and increase customer loyalty, businesses must invest in improving CX, starting with contact centre interactions.

Let’s get started!

1. Next-Generation Customer Experience (NGCX) 2024

• When – July 15-16, 2024
• Where – The Westin Copley Place, Boston, MA

What to Expect – This conference is all about raising the bar for CX in the business world. The event is bringing together top-notch speakers from various corners of the financial sector to delve deep into the secrets behind the most innovative customer experience strategies out there.

How to Register – NGCX offers two packages with prices between $2,349 to $3,199. However, attendees can enjoy various discounts like the CX professionals’ team discounts. Click here for registration and more details.

2. Contact.io 2024 Conference

• When – August 28 – 30, 2024
• Where – Denver, Colorado

What to Expect – This event attracts over 700 participants, including call centre executives, marketers, and technology leaders, creating an open and friendly environment for industry professionals to connect and stay updated on industry trends.

Expect interactive sessions, practical insights, and networking opportunities to enhance your contact centre initiatives.

How to Register – The Contact.io 2024 Conference is a paid conference and attendees can register online or onsite. However, the packages for online and onsite registration vary.

3. Execs in the Know Customer Response Summit (CRS)

• When – September 24 – 26, 2024.
• Where – Palm Springs, California.

What to Expect – Discover the newest tools, products, and solutions tailored for enhancing customer experience and support alongside cutting-edge advancements and strategic insights in telecommunications, blockchain, and smart security solutions, all crucial elements in effectively managing a call centre.

Attendees can also take full advantage of sourcing products and services, industry-leading keynote speakers, 100+ seminar sessions, concentrated market research, and numerous networking opportunities.

How to Register – The Customer Response Summit (CRS) is a paid event. Find more details here.

4. Customer Contact West

• When – October 20 – 23, 2024
• Where – Tucson Arizona, USA

What to Expect – Get ready for an immersive contact centre event packed with practical examples and insights from top-notch speakers driving innovation in customer service and experience.

You’ll also have the opportunity to network with industry experts and high-level executives and gain valuable insight into refining your strategy and outpacing rivals.

How to Register – Customer Contact West is a paid event with three packages to suit various attendees’ budgets. Starting from the ‘Customer Engagement Leadership Council’, which is free but has certain restrictions to the complete series sold for $3,240. You can register here.

5. ICMI Contact Centre Expo and Conference

• When – October 21 – 24, 2024
• Where – Orlando, USA

What to Expect – With rapid changes hitting contact centres, the ICMI Contact Centre Expo will cover roundtables, sessions, and resources on the latest industry trends, including AI chatbots, remote onboarding, performance metrics, workforce optimization, and much more.

How to Register – Details about registration and payment for the ICMI Contact Centre Expo are not available yet. Visit the ICMI website to stay up to date with event details.

6. Microsoft Ignite

• When – November 18 – 22, 2024
• Where – Chicago & Online

What to Expect – Expand your AI knowledge, forge new connections, and more. Uncover future technology trends, collaborate with experts, and build global networks to enhance your leadership.

How to Register – Registration and payment details for the Microsoft Ignite Conference 2024 are pending. Sign up to receive the latest updates.

These events and conferences bring together contact center representatives, CX leaders, and professionals from various industries, providing a platform for sharing knowledge and exploring tools that enhance customer experiences.

Attendees have the opportunity to network with companies offering top contact centre solutions and products aimed at improving customer service.

This blog post has been re-published by kind permission of Enghouse Interactive – View the Original Article

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Author: Enghouse Interactive